Christmas opening hours
Thursday 24th Dec – Closing at 2pm
Friday 25th – Monday 28th – CLOSED
Tuesday 29th – Wednesday 30th – Normal opening hours
Thursday 31st – 6pm finish
Friday 1st – Sunday 3rd January – CLOSED
Latest Covid-19 update
Sheffield Local COVID alert level: Very High (Tier 3)
Current arrangements at our practices
Hillsborough – please wait in the car park and phone us on 0114 2343013 to let us know you are here – we won’t know you have arrived if you don’t call us. Please take extra care in the car park if bringing your car in – there is limited parking space as it is. If possible and if you are able to, please use any available roadside parking and walk to the surgery. In wet weather there is a canvas covered area at the back of the car park to protect you from the elements, you may feel like you’re camping – so please wrap up warm as winter approaches! We have had to revert to having no clients into the building in order to comply with tightened Tier 3 social distancing regulations and to protect our workforce. Clients will be asked to remain outside. Please ring us on arrival and we will check that your mobile number is up to date. You will be phoned by the vet for your consultation, then your pet will be taken in for examination – we found the vast majority of pets coped with the “vet experience” better with this during the 1st lockdown than they do with you present, so please don’t worry, they are in good hands. The vet will phone you again to discuss the findings and treatment plan if required. Payments will be taken over the phone, or a link sent to your mobile for you to pay online.
Crookes – during Tier 3 restrictions we will restrict entry to ONE patient and client at a time. Clients will be asked to wait in the waiting room – the vet will chat with you through the open consulting room door, or over the reception desk, and then your pet will be taken into the consulting room for examination. Appointment slots will be lengthened to 20 minutes to allow for this extra time. Please try to arrive at your appointment time, not before or after, as we will be asking clients to wait outside until their appointment time. Our clients are asked to wear a mask or face covering, and to use the available hand sanitiser on entry. If the waiting room has one person in when you arrive, please wait outside and form a queue on the pavement. There are no wet weather arrangements at Crookes – please dress for the weather! Payments should preferably be by card, and are requested after each consultation – contactless payments can still be made, and chip and pin payments can be taken in reception.
If you are self isolating – do not come to the practice – we will do our best to help you. Please give us a call, and watch this video:
Vaccines & Pet Care Plan 6-month checks – we are currently catching up with vaccinations after the lockdown period earlier this year – we’re about a month behind currently. Please wait for your booster reminder cards to come through. Puppies and kittens are being done on time at the normal intervals. We are currently not performing the 6 month check ups, unless you have a concern about your animal, in which case please explain this when you ring up and we will arrange an appointment for you. Otherwise your PCP flea and worm treatments can be collected from the surgery – give us a call and we’ll put them up ready for you to collect. Your Direct Debt should continue to run, providing you with your discount on the flea and worm medication compared to purchasing it as you go, and your usual 10% discount on products and services. As this situation changes we will update you here.